“Brent always communicates with me no matter what time of the day, even after office hours. He even went out of his way just to get things done”
Brent always communicates with me no matter what time of the day, even after office hours. He even went out of his way just to get things done
“The process was straightforward and communication with Brent (and Theresa) was excellent!”
The process was straightforward and communication with Brent (and Theresa) was excellent! All of our questions and concerns were addressed by the KB team which made the experience very easy.
“As a first time home buyer I had many questions and Brent was patient and understanding. He eased any anxiety I had about the process.”
As a first time home buyer I had many questions and Brent was patient and understanding. He eased any anxiety I had about the process.
“Brent was always available and made it feel like he was looking out for his clients best interests. It was great to deal with Brent and Team.”
Brent was always available and made it feel like he was looking out for his clients best interests. It was great to deal with Brent and Team.
“Brent was professional and patient with us. He was able to explain the process to us with simple instructions for us to understand”
Brent was professional and patient with us. He was able to explain the process to us with simple instructions for us to understand and he was quick to answer our questions.
“He’s very professional and easy to talk to. he will do everything to help us, text call and email he will answer you right away.”
He’s very professional and easy to talk to. he will do everything to help us, text call and email he will answer you right away.
“Brent was very patient with us and we appreciated that as new home owners”
Brent was very patient with us and we appreciated that as new home owners
“Brent was a pleasure to work with. He was extremely patient with our questions and concerns throughout the mortgage loan process.”
Brent was a pleasure to work with. He was extremely patient with our questions and concerns throughout the mortgage loan process.
“The buying process was easy and stress free. The communication between us the Brent was clear. We have had questions and Brent had answered all of them.”
The buying process was easy and stress free. The communication between us the Brent was clear. We have had questions and Brent had answered all of them.
“Brent took care of everything and kept us in the loop every step of the way.”
Brent took care of everything and kept us in the loop every step of the way.
“Brent was so helpful throughout this entire process and always did his due diligence whenever we had a question.”
Brent was so helpful throughout this entire process and always did his due diligence whenever we had a question. We are first time home buyers and he made the process extremely easy for us! Thank you Brent!
“Brent made the first home buyer process so clear and easy. He was always available to answer questions”
Brent made the first home buyer process so clear and easy. He was always available to answer questions, provide advice, and patient. We loved working with Brent and would do so again!
“Brent went above and beyond. He was so patient with us explaining concepts over and over again.”
Brent went above and beyond. He was so patient with us explaining concepts over and over again. He was kind , patient and empathetic the entire time. He not only knows his stuff but is eager to help. An amazing experience!
“Brent was very communicative and always made himself available to help and answer all of our questions”
Brent was very communicative and always made himself available to help and answer all of our questions
“Brent is very responsive and has been in good communication with us during the last 9 months of the loan process.”
Brent is very responsive and has been in good communication with us during the last 9 months of the loan process.
“He was a great communicator and make the process easy and seamless. Thank you Brent!”
He was a great communicator and make the process easy and seamless. Thank you Brent!
“Brent kept us well informed on the loan process and help us figure out how to best proceed with picking the loan”
Brent kept us well informed on the loan process and help us figure out how to best proceed with picking the loan
“Brent was VERY patient with me when I was getting frustrated and was on a time constraint.”
At first I wasn't happy but as the process went on I started understanding why certain procedures were required. Brent was VERY patient with me when I was getting frustrated and was on a time constraint. Overall satisfied with KB.
“he was always available to answer any concerns or questions I had if he wasn’t available at the time I would leave voicemail and he would always get back to me as soon as he could”
Always had weekly updates from Beth and always very nice to talk to as was Brent he was always available to answer any concerns or questions I had if he wasn’t available at the time I would leave voicemail and he would always get back to me as soon as he could usually within the next hour or less.
“Brent was patient with me. Very willing to explain everything.”
Brent was patient with me. Very willing to explain everything.
“Brent was great calm and collective also very respectful. Thank you once again!”
Brent was great calm and collective also very respectful. Thank you once again!
“Great overall experience and Brent was very responsive and informative”
Great overall experience and Brent was very responsive and informative
“Brent was very good to communicate with. He made sure to answer all my questions and was able to set up appointments that fit my schedule”
Brent was very good to communicate with. He made sure to answer all my questions and was able to set up appointments that fit my schedule to address any issues or concerns that I've had. He made sure that I felt comfortable with the process.
“Brent was the one person who we felt really cared about our situation. He was not great but wonderful, amazing He went above and beyond for us.”
Brent was the one person who we felt really cared about our situation. He was not great but wonderful, amazing He went above and beyond for us.
“His awesome/ the best Mortgage Loan Originator. We really thankful for the helped.”
His awesome/ the best Mortgage Loan Originator. We really thankful for the helped.
“All the process went pretty smooth thanks to Brent and Beth! Thank you :)”
All the process went pretty smooth thanks to Brent and Beth! Thank you :)
“Brent was very personable and always went out of his way to assist. … We will be reaching out to Brent for all home buying needs.”
Brent was very personable and always went out of his way to assist. I do think that Theresa Paula can do a better job reaching out to Brent regarding what information has been gathered. We had to send the same information once to Brent and then sometimes twice to Theresa. Otherwise it was an overall great Experiance. We will be reaching out to Brent for all home buying needs.
“Good communication and answered questions quickly.”
Good communication and answered questions quickly.
“He is always there anytime i have question and He explain everything to us,He is very kind”
He is always there anytime i have question and He explain everything to us,He is very kind
“Brent was professional, helpful, and went beyond what was expected of him. Thank you Brent for all your help!”
Brent was professional, helpful, and went beyond what was expected of him. Thank you Brent for all your help!
“My situation wasn’t the best but they made it easy as they could.”
My situation wasn’t the best but they made it easy as they could.
“Brent was informative throughout the process and patient!”
Brent was informative throughout the process and patient!
“He was great! He was very friendly and he was very personable and understanding.”
He was great! He was very friendly and he was very personable and understanding.
“Brent was always available to answer any of my questions!”
Brent was always available to answer any of my questions!
“Brent is what made it great. He is amazing.”
Brent is what made it great. He is amazing.
“Brent Eccleston and Chad De Costa did there very best. An I do appreciate their professionalism and service.”
An exhausting experience.Nothing could have made it better however, Brent Eccleston and Chad De Costa did there very best. An I do appreciate their professionalism and service.
“Because of him our final experience was great. He went above and beyond.”
Because of him our final experience was great. He went above and beyond.
“He answered all my questions and replied quickly.”
He answered all my questions and replied quickly.
“Brent was great answer all questions thru the process”
Brent was great answer all questions thru the process
“brent was very helpfull and answer every question i ask and brent was very patient nice service.”
brent was very helpfull and answer every question i ask and brent was very patient nice service.
“very good job we are grateful and satisfied with the work thank you”
very good job we are grateful and satisfied with the work thank you
“Very helpful and prompt answering our inquiries and concerns.”
Very helpful and prompt answering our inquiries and concerns.
“Professional and timely service.”
Professional and timely service.
“Brent was always in contact with me about the process and answered any questions I had.”
There were some things I had issues with and was not happy about, but non the less, Brent was always in contact with me about the process and answered any questions I had. Thank you
“They contact you on a weekly bases to find out if everythjng is alright”
They contact you on a weekly bases to find out if everythjng is alright
“Very responsive and professional.”
Very responsive and professional.
“Awesome customer service and very helpful.”
Awesome customer service and very helpful.
“I did get approved for my loan and did close on the house after a few undesirable bumps on the road and I’m VERY thankful for his help.”
I feel like his communication skills or customer service manners could be improved so the customer has a better experience and not feel so much anxiety as they read his what feels like, plain one worded texts. I did get approved for my loan and did close on the house after a few undesirable bumps on the road and I’m VERY thankful for his help. So this is not a complain, just honest feedback for improvement.
“Very helpful during the whole process”
Very helpful during the whole process
“Kept us updated on the process.”
Kept us updated on the process.