“Jes has been such a great help, so kind and compassionate. I appreciate her so much”
Jes has been such a great help, so kind and compassionate. I appreciate her so much, she has truly gone above and beyond to help me repair my credit to be able to become a first time homeowner.
“Jes was professional, compassionate, and truly listened to our needs and our situation. She explained every detail in plain language”
5-Star Review – Exceptional HECM Experience From start to finish, our experience with Jes, Dino, and Maria at guaranteed Rate Affinity was nothing short of outstanding. Having gone through a frustrating and impersonal process with another lender (Mutual of Omaha), I was hesitant to start over — but this team completely changed my view of what a HECM experience could be. Jes was professional, compassionate, and truly listened to our needs and our situation. She explained every detail in plain language and made sure we understood how each step affected our long-term goals. Dino handled the numbers and logistics with precision, always one step ahead and quick to respond. Maria ensured the closing went off without a hitch — her attention to detail and calm reassurance made what could have been a stressful situation feel effortless. What stood out most was their human touch. They treated us like people, not paperwork, or circumstance. The difference between this team and my prior experience with Mutual of Omaha was night and day. Thanks to Jess, Dino, and Maria, we now have peace of mind, financial flexibility, and confidence in our future. I would absolutely choose this team again and recommend them to anyone considering a reverse mortgage or HECM line of credit. — Carol & David Donovan
“Jes Laine (your Branch Manager) was fantastic, really assisted and "appreciate" her very much me in deciding to do the reverse mortgage.”
Jes Laine (your Branch Manager) was fantastic, really assisted and "appreciate" her very much me in deciding to do the reverse mortgage. Also, appreciated Maria Brockman and Kristofer Erickson helping me.
“Working with Jes Laine and the team was an exceptional experience. They made everything so much easier than expected”
Working with Jes Laine and the team was an exceptional experience. They made everything so much easier than expected and were perfectly communicative and available to answer our questions. Having the whole process proceed virtually was also extremely easy and kept things moving along.
“We worked with Jes and it was phenomenal!! She made the process seamless and so easy! Communication was great, and she answered any questions we had!”
We worked with Jes and it was phenomenal!! She made the process seamless and so easy! Communication was great, and she answered any questions we had! Everyone here is amazing!
“The team was on top of the process from start to finish and managed all the chaos and curveballs excellently.”
The team was on top of the process from start to finish and managed all the chaos and curveballs excellently. Their service was courteous, professional, and efficient.
“Everyone was wonderful!! They went above and beyond for working against our timeline and getting us to close early.”
Everyone was wonderful!! They went above and beyond for working against our timeline and getting us to close early.
“Jes did an amazing job for us and went above and beyond what was asked.”
Jes did an amazing job for us and went above and beyond what was asked.