“This is the second time that we have refinanced with Alan at Rate. They are super professional and easy to work with. Highly recommend!”
This is the second time that we have refinanced with Alan at Rate. They are super professional and easy to work with. Highly recommend!
“Alan and his team are amazing and get the job done! Very personable, smart and kind which is appreciated during the stressful moments of obtaining a home loan.”
Alan and his team are amazing and get the job done! Very personable, smart and kind which is appreciated during the stressful moments of obtaining a home loan.
“Alan Ouye is absolutely amazing!!! He is on top of his game and keeps you updated at all times.”
Alan Ouye is absolutely amazing!!! He is on top of his game and keeps you updated at all times. Going forward, Alan Ouye will be my only Lender. I will refer him to my family and friends.
“Alan and his entire team were very easy to work with and incredibly responsive throughout the entire process.”
Alan and his entire team were very easy to work with and incredibly responsive throughout the entire process. They were incredibly helpful from start to finish in providing us all of the right information, and helping us understand everything that went into the loan process.
“Alan Ouye is very responsive, I can call him with any questions at any time, he's always happy to answer my questions”
I'm very happy with the service. Alan Ouye is very responsive, I can call him with any questions at any time, he's always happy to answer my questions and patiently explains the loan process. His team is good too.
“Alan worked so hard like family. He went above and beyond to make thing correctly and faster.”
My officer, Alan worked so hard like family. He went above and beyond to make thing correctly and faster. The team Jennifer and Nicole were very helpful and responsive the whole time.
“Because Alan Ouye took great care of me and was always available to answer all of my questions.”
Because Alan Ouye took great care of me and was always available to answer all of my questions.
“Already referred my brother Steve. I'd happily recommend guaranteed Rate. Alan and Sandra gained my confidence early in the process and never lost it.”
Already referred my brother Steve. I'd happily recommend guaranteed Rate. Alan and Sandra gained my confidence early in the process and never lost it.
“Alan is the best and so helpful”
Alan is the best and so helpful
“Amazing team that communicated with me every step of the way and went out of their way to talk through anything I didn't understand”
Amazing team that communicated with me every step of the way and went out of their way to talk through anything I didn't understand and help me understand what was happening throughout the full process.
“The superior service and personal touch provided by Alan Ouye and Jennifer Ouye. They explained and answered my questions thoroughly”
The superior service and personal touch provided by Alan Ouye and Jennifer Ouye. They explained and answered my questions thoroughly and was easy to understand. In addition, they were understanding of what I wanted to accomplish.
“Alan abs Jennifer make a fantastic team abs were so pleasant to work with. I referred them to two family members already”
Alan abs Jennifer make a fantastic team abs were so pleasant to work with. I referred them to two family members already and Iona to do future business with them! Jennifer on it, so detailed and organized and supportive. She was so easy to connect with and did a great job of detailing next steps and answering a number of questions I had.
“Very knowledgeable and gave good advice during the process.”
Very knowledgeable and gave good advice during the process.
“they have helped us getting the loan closed on time and very easy to work with”
they have helped us getting the loan closed on time and very easy to work with
“The overall experience was smooth and seamless. Great communication from the entire team who work with us”
The overall experience was smooth and seamless. Great communication from the entire team who work with us
“Third time working with the team and always super informative helpful and easy to work with”
Third time working with the team and always super informative helpful and easy to work with
“I had great experience working with my loan officer and her staff on the recent refinance of our mortgage.”
I had great experience working with my loan officer and her staff on the recent refinance of our mortgage. I'm impressed by her thoroughness, detail and consideration during the process.
“Very thorough and gave us a great rate”
Very thorough and gave us a great rate
“Prompt organized service and all my questions were answered.”
Prompt organized service and all my questions were answered.
“Everyone was a pleasure to work with and process was very streamlined compared to previous experience with big bank.”
Everyone was a pleasure to work with and process was very streamlined compared to previous experience with big bank.
“I work long hours and they were available to support outside of standard schedules, and they were always professional about it.”
I work long hours and they were available to support outside of standard schedules, and they were always professional about it.
“You guys did an awesome job as always”
You guys did an awesome job as always
“It was very easy and all my questions were answered right away.”
It was very easy and all my questions were answered right away.
“Experienced agent, quick replies, keep communication up.”
Experienced agent, quick replies, keep communication up.
“Good communications throughout the process”
Good communications throughout the process
“The whole process was made clear from the beginning and communication was very effective.”
The whole process was made clear from the beginning and communication was very effective.
“They are responsive, thorough, and keep promises.”
They are responsive, thorough, and keep promises. I did get slightly better rates elsewhere so I wish the rates could be better. However, the ease of use won me over. If I had not been in a time crunch though, I may have shopped around a bit more.
“Great service, fast, reliable”
Great service, fast, reliable
“Easy to work with and very fast”
Easy to work with and very fast
“Professional, helpful, supportive”
Professional, helpful, supportive
“Everything they did was done the "right way"”
Everything they did was done the "right way"
“friendly, accommodating, thorough”
friendly, accommodating, thorough
“Alan and Jennifer were great to work with!”
Alan and Jennifer were great to work with!
“Alan and Jennifer Ouyang did a fantastic job.”
Alan and Jennifer Ouyang did a fantastic job.
“They're nice, affordable, fast”
They're nice, affordable, fast
“They were Great with the whole process”
They were Great with the whole process
“Fast, courteous, professional”
Fast, courteous, professional
“They were easy to work with. Explained everything. Very quickly done.”
They were easy to work with. Explained everything. Very quickly done.
“Great job. Thank you.”
Great job. Thank you.
“An easy experience from beginning to end”
An easy experience from beginning to end
“Everything was easy!”
Everything was easy!
“Easy to work with.”
Easy to work with.
“Very helpful !”
Very helpful !
“Because they provided excellent service.”
Because they provided excellent service.
“Very satisfied with service”
Very satisfied with service
“Excellent services and very friendly staffs”
Excellent services and very friendly staffs
“Friendly and quick to respond to questions.”
Friendly and quick to respond to questions.
“great service”
great service
“They are amazing to work with.”
They are amazing to work with.
“Customer service and very friendly”
Customer service and very friendly