Ratings include all 103 reviews. Reviews collected directly from clients are shown only with their permission.
Omgoodness the whole team rocks we closed in 15days we was on the ball with the stuff we had to turn in and they was on the ball processing it....Corey Bates was referred to me by my Relator Teresa Turonek and I never looked back and couldn't b happier with the outcome If you are looking to buy i strong recommend Rate Mortgage company make sure u ask for Corey Bates
Response from Owner
Rose, closing in just fifteen days was an absolute team effort! Your quick turnaround on paperwork kept us moving fast. I'm honored Teresa sent you our way, and it's been a true pleasure helping with your home loan. Enjoy every moment in your new place!
The entire team was amazing!
Hands down best people to work with
JJuan S.
Exceptional Service
CChris M.
Because our Loan Officer, Corey Bates, is absolutely the best!
DDiane B.
Me and my husband purchased our first home and the rates were great. Corey has an AMAZING team that makes everything easy and simple. They didn't lose anything and ask me to get it to them again, they answered all questions and made me very comfortable. 10/10 would highly recommend. Professional, honest and supportive
Response from Owner
Ashley, guiding you and your husband through your first home purchase was truly a privilege. I hope you have settled into your new home!
Great customer service clear and good standing pepole would definitely refer Rate to a frend
EEnrique A.
The team was responsive, knowledgeable and great to work with!
TTawana R.
Working with Corey and his team was a great experience. I reached out to Corey in May 2025, and from the beginning he was patient with me, checked in regularly and answered all of my questions every step of the way. He was very attentive to my requests and provided information throughout the entire process. He and his team worked diligently on my loan and if it was for repairs we could’ve closed in 3 weeks. It was a pleasure working with this team!
Korean is Associates did an excellent job guiding me through the entire process and making it easy and smooth
BBrian M.
Corey Bates is amazing! He was very responsive, detailed, and thorough. He also made me feel like he cared. He was patient with me throughout this process and helped me see this process through. My high rating is because of Corey. I will definitely use his services in the future and recommend other people to him as well!
DDerick T.
Corey worked with me and help advised me. Loved the program and aided me on purchasing my first home
CCalogero B.
They are very efficient and knowledgeable. They go the extra mile for their customers. Also they are always willing to answer any questions I have.
DDonnice R.
Corey was easy to work with and quick to respond. He made everything easy to understand and gave me confidence to go through the application process.
MMichelle R.
Mainly do to Corey Bates. He was absolutely phenomenal. Tracy was also incredible
DDavid T.
The process was absolutely seamless. It went very smooth. Corey Bates and his team were so very easy to work with.
DDiane B.
Corey Bates was amazing! He was very helpful, knowledgeable and responsive! I will definitely recommend Corey and Guaranteed Rate!
TTammy H.
Because after 2 years they spoke with me and help me out. Get a house that I enjoy and love.
YYahir Z.
Can't say enough great things about Corey Bates and the Guaranteed Rate Mortgage. They were with me every step of the way. Very patient and thorough answering all my questions!!
Because whether it was a Home Loan or a Refi, Corey and his team have always stepped up and done what was needed for me and my family. Seamless every time.
BBrian D.
I like the level of service, highly recommendable
EEmmette B.
Corey was exceptional to work with and kept me informed every step of the way as a first time homeowner. In addition, Rates customer portal is so easy to navigate which made the application process an ease.
JJeannette C.
Corey Bates and Tracy Dillard are absolutely amazing at communicating and making sure a buyer feels all parts of the process and the doba through walkthrough of what is to expect while you are in the midst of buying a home. Truly amazing people that are available day and night if you have any questions.
CChristopher B.
Awesome Hardworking and very knowledgeable staff
MMaygan J.
Been working with Corey Bates for years - he is the best!
LLeslie C.
Corey Bates went above and beyond to make my dreams come true.. Literally makingme living my dreams right now. I realy appreciate all his efforts
DDesmond W.
Great service
LLeanne M.
Mr. Bates was the best through my house buying process.
TTatianna L.
Corey Bates was AMAZING!!! He made this process easy and understandable.
KKenisha N.
My loan officer was a great communicator and helped in the process every step of the way.
JJasmine C.
The people I worked with were excellent! I would give them a 10000/10 if I could. Corey and his team were excellent!
DDonnice R.
great customer service, fast process, helped me get an affordable mortgage
PPaje L.
I have been working with Guaranteed Rate for over 10 years now and the experience has been consistent throughout. Working with Corey Bates and his team makes the home buying, refinancing experience seamless. They leave no stones unturned allowing home buyers like myself to fulfill ones dreams. Him and his team makes themselves available around the clock to be readily available for any concerns or requests you may have. I full recommend Guaranteed Rate to anyone looking to buy a home and they have many buying options available to suit each individual needs.
HHimo G.
Agent was cordial, very professional , very helpful to guide me through the process
CCarmin A.
Corey Bates initiated the interaction and finished it by getting the deal closed. I cannot say enough about the professionalism and willingness to ensure that I was taken care of. The services provided were exceptional. Absolutely will recommend Corey and Rate to contacts in my circle. Thank you.
DDietrich E.
Corey was very attentive, very informative, very knowledgeable , very helpful and extremely professional! He made my first time home buying process well worth it and I thank God for allowing him to be the one to assist me! He should definitely be the face of this company!!! Thanks Corey for everything!
Response from Lender
Thank you for the kind words Kenisha! It was a pleasure assisting you with your home purchase. Welcome to the homeownership club!
Ease and comfort level of dealing with all the individuals involved
EEmmette B.
Full marks to Guaranteed Rate team for my refi. Corey was exceptional throughout the process - very patiently answering all my questions and concerns promptly and would keep me in loop of the process on a continuous basis. There were no negative surprises. Overall greatly appreciate his prompt and professional communication and he always provided unbiased and best advice for me. Would love to continue working with him for my future needs and recommend him highly to my friends or colleagues.
AAmir K.
It was a pleasure to communicate with everyone involved and we got what we needed to get done fast
SScott G.
Genaro Martínez team is amazing!! They went above and beyond to get us approved for our loan! Vanessa Montoya was amazing as well they always had time to answer all of our questions, and I could not be more satisfied with the experience we had to make our dream possible!
SShanna S.
Every time I've worked with Guaranteed Rate, they were friendly, informative, and seemed to have my best interest in mind.
TTaradath B.
I worked with Corey Bates. He was available to answer all my questions at anytime of the days which helped reduce the stress
TTruda W.
Because everyone hard worker, responsible, reliable and respectful.
SSonseeahray B.
Because they left no stone unturned in providing my wife and I with 1st rate, 1st class, guaranteed rate service. They held our hands every step of the way from day 1 to the day when we were given the keys to our brand new home!
FFrank W.
Corey had no quit in him. We hit a few block walls and he bounced off of them and began looking for another avenue to pursue. Eventually, he found one and we are better off for it.
BBrian D.
Great service from Corey and his team
JJesyka D.
Because my Loan Officer Corey Bates Sr was simply AMAZING!