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Based on 74 star reviews
Based on 76 reviews
Ratings include all 76 reviews. Reviews collected directly from clients are shown only with their permission.
The entire staff (Brannon, Melissa and Natalie in particular) were extemely helpful in walking us through the entire process. Responses were very timely seven days a week. Made our task very easy. I would strongly recommend Citiwide.
Response from Owner
Hi Ramesh. It was our pleasure serving you and your family. Congrats on your new home. 🏠
Clear preparation, instruction, and communication. For going through applying for a home loan, this was a very smooth experience. Brannon and team were great to work with!
Response from Owner
Thanks Peggy. You were a delight to work with and really excited for you. Congrats.
Brannon was amazing and very helpful throughout the entire process. Very responsive and very knowledgeable.
No written review
Everyone was so helpful and the process was easy to follow along. Constant updates. Great all around.
Citywide was very helpful in the whole process and they were fast.
Process was very simple and Brannon answered all our questions in a timely manner.
Efficient, kind, caring.
Wonderful process thru out. Great staff and very knowledgable. Easy transaction in the end. Thanks for everything!!
I just closed on my home loan with Brannon at Citywide Home Mortgage and can't say enough good things about it. Brannon was knowledgeable, communicative, and made the entire process feel seamless/easy. His team — Natalie and Melissa — were just as impressive. They stayed on top of every detail and kept things moving quickly. They all promptly answered questions and kept me updated the whole time! Thank you, Brannon, Natalie and Melissa!!
Response from Owner
Thanks Sara. Glad the timing worked out and excited you got into a better loan. I’m lucky to have Natalie and Melissa on the team. We have worked together 10 years and they keep me on my toes.
Exceptionally friendly and helpful! Made the process easy for me and excellent communication
Brannon and his team are extremely easy to work with and very friendly.
Great servicer
They are a great company. Everyone was great to work with
Brannon and his team at Citywide Home Mortgage helped me with my first DSCR mortgage to purchase an investment property. Brannon explained how the DSCR product works and answered all my questions patiently. Paperwork requirement was not as daunting. Hope to do more transactions using DSCR. Thank you Brannon and team from Citywide.
Response from Owner
Thank you for sharing and glad to be part of your first DSCR journey. A great product indeed for certain investors. Congrats. 🏠
Brannon and his team and are extremely easy to work with and make financing a house a breeze.
Response from Owner
Thanks Nathan. Congrats on your closing. We appreciate the opportunity.
Natalie Hansen and Brannon Bartley are the best and everyone should use them and their team for mortgage and refinance needs!!!!
Response from Owner
Thanks Nicole. Glad you were able to take advantage of a good opportunity in this market. We loved to be able to serve you. Natalie keeps the glue together.
Brannon Bartley and the team in Phoenix did a great job putting my loan together. Excellent communication and I knew where we were every step of the way.
Expedited loan, quick response time, readily available, excellent communication
Work with my personal challenges and processed loan with reasonable expectations. Personnel were excellent in communication.
I had a great experience working with Brannon during my home purchase. He was knowledgeable, responsive, and always readily available to answer my questions. The entire home-buying process was smooth and stress-free thanks to his guidance. I would highly recommend Brannon to anyone in the market to purchase a home who is looking for a trustworthy and reliable loan officer.
Response from Owner
Jennifer. Appreciate the kind words. We were excited to be part of your first home. Very exciting
No written review
Working with Brannon on my home loan was a joy. Throughout the entire process he was easy to reach, fast to respond and able to answer all of my questions. Will definitely be open to working with him again in the future.
Brannon & his team were very helpful & responsive whenever I had questions along the way while securing the mortgage.
Smooth and efficient loan processing. 5 Star experience! Thanks
I can’t say enough wonderful things about working with Brannon and his team! From start to finish, he made what had been a stressful process feel smooth, organized, and completely manageable. His communication was outstanding — he always kept me informed, answered every question with patience, and went above and beyond to make sure we closed. Brannon genuinely cared about getting me the best outcome, not just getting the deal done. His professionalism, knowledge, and calm, reassuring approach made all the difference. Because of his hard work and guidance, I was able to close on my new home feeling confident and supported every step of the way. If you’re looking for a lender who’s not only excellent at what he does but truly invested in your success, Brannon is the one you want in your corner. Highly recommend! — Stephanie Ameen
The communication and support given to me was immeasurable.
Brannon has been my guy for years now.
Outstanding excellence in customer support throughout the entire process!!! We've been customers since 1998. We've purchased several homes since then and Brannon Bartley has been by our side on every transaction.
The team was very easy to work with, Brannon and Melissa were my main points of contact and they made the process incredibly easy!
They bend over backwards to make this process easy for you and they take the weight of figuring out the home loan and making it happen
No written review
I’ve done few mortgage loans in the past, but this experience was by far the best and easiest, despite having multiple loans. I couldn’t have asked for a better team than Brannon and his amazing crew. Securing a loan has always been a painful and daunting process for me, but after working with this group, I feel empowered and ready to make my next purchase soon. I love the entire team and highly recommend them!
Brannon and his team were incredibly helpful, efficient and accessible during our home purchasing journey! I would 100% use them again as the experience was wonderful for my wife and I. They treat you like family and were very helpful in walking us through the whole process. Thank you Brannon, Melissa and the rest of the team!
Response from Owner
Thanks Rob for the kind words. It was our pleasure. You were fantastic to work with and couldn’t be more excited for you and your wife. We need to make that Cuban toast happen this fall.
Brannon, Melissa and Natalie were so knowledgeable, amazing, patient, and kind throughout my recent home purchase. From their advice the first time we spoke until I received the approval they worked closely with me on what felt like a day and night journey (different time zones). If you're looking for a team who will give you unwavering support look no further! Thank you ALL for making my home purchase a reality.
Response from Owner
Hi Allison. Appreciate the kind words. Congratulations on your new home. You were such a pleasure to work with.
Excellent customer service. Brannon and Melissa went above and beyond for me. I would highly recommend them!
Great to work with.
Brannon and his team were extremely helpful at every step of the way.
Through my homebuying experience Brannon has been there every step of the way. I’m a first time homebuyer so Brannon insured to educate me on everything I needed to know to move forward. Highly recommend Brannon and his team.
Response from Owner
Congrats on your first home. It was our pleasure to be part of your home buying journey.
Brannon and his team were nothing short of exceptional. From the first contact through closing, they were professional, responsive, and fully committed to getting me the best deal on a bank statement loan. Being self-employed added some complexity, but they handled everything smoothly and efficiently. I couldn’t have asked for a better home buying experience. Thanks to their hard work, I closed on my new home without a hitch. I highly recommend Brannon and his team at Citywide Home Mortgage to anyone navigating the loan process, especially fellow self-employed buyers!
Response from Owner
Thanks you for the kind words. An all out team effort. Self-employment can sure come with a few hoops. You were fantastic to work with and congrats.
We have worked with Brannon and his team on numerous occasions over the years. I want to thank them for being so easy to work with. Communication and follow through are top notch. Always open to answer any questions and make you feel like the weight of these life changing circumstances are less stressful. Thank you Ken and Michele
Great to work with and super fast and efficient
Brannon and his team are incredible! I sent some clients of mine to him from CA to AZ, and the process was fantastic for them. As a professional, you truly want the handoff to be a 5-star experience for your clients. I'm so thrilled to have Brannon as my AZ lender for life!
Brannon and his team are the best. Brannon has been helping Team Glassman buyers for 10+ years and has always gone above-and-beyond. He works well with everyone from the first time homebuyer to the last house homebuyer. He is patient and explains everything and has creativity that gets even the hardest sales closed. We love working with Brannon Bartley and his team!
Response from Owner
Thank you. Fortunate to have worked with you over the years. Always a class act.
Brannon and his team were fantastic with helping us get a new place. The process and communication were excellent and made everything so smooth. Thank you!!!!
Response from Owner
Congrats to you and your family on your new home.
Brannon and his staff were exceptional
Brannon and his team were excepyional in helping me purchasing a new home!
Response from Owner
Thanks and congrats...I know it's been a long time dream. No more hot summers in Phoenix. You were fantastic to work with. Brannon
Brannon Bentley and his teams responsiveness, knowledge, professionalism and stellar customer service!
The whole team is excellent to work with, they are very communicative, professional, always available when needed and organized and helpful throughout the whole process.
Brannon and his team are simply amazing. They make the entire process run smoothly and I cannot thank them enough for helping. PS The welcome kit comes in handy.