Ratings include all 77 reviews. Reviews collected directly from clients are shown only with their permission.
Citywide was absolutely amazing. We are first time home buyers and we were terrified to take the plunge into a mortgage. Our Realtor Clifford Perotti who is the best Realtor in the world by the way, referred us to Jessica Geijer with Citywide. I can’t say enough about how absolutely incredible this woman is. She was so patient with us, she explained every single step we needed to go through and answered every single question we had. She even took or calls and answered are emails while she was on a vacation she had been planning a long time ago. Talk about going the extra mile. I’ve never met anyone willing to give up their own personal time to be there to reassure and guide us in this journey.She took the time to research any grants or other funding that would help lower our mortgage payments. She really is amazing, smart, funny and all around wonderful woman. Thank you Jessica, thank you citywide and thank you lord for making it possible for our children to finally have a home. 🫶🙏❤️
Jessica Geijer made everything so seamless and easy.
BBrooke C.
Everyone is amazing and so helpful!
CCesar S.
Very responsive and everything was explained to me clearly.
MMelissa N.
Jessica and her team are simply amazing! They made the entire home loan process simple, pain-free and fast! I closed on my first house in basically just a few weeks! Jessica was always available for help with any questions I had and I felt very comfortable and confident in her knowledge. I highly recommend her and her team for your home loan needs! 10/10!
Response from Owner
Hi, Kim. Thank you so much for leaving us a stellar review!
i loved working with jessica and her team! she was always on top of her game and was ready to answer any of our questions. very reassuring demeanor which is super helpful during the stressful times that is home purchasing. i genuinely felt that every conversation we had was both educational and just pleasant!
Response from Owner
Hi, Jamie. Thank you so much for leaving us a stellar review!
Jessica and the team were great, they were very communicative and helped us move through all the deadlines faster than I thought possible!
CCharles K.
Because Jessica and her team were attentive, kind, and offered amazing hospitality!
EElizabeth A.
This has been a stressful time, juggling different timelines for my rental to be done and work changes. Citywide's team had recommendations for the rest of the team and everything was seamless. When things regarding this process itself got stressful, the Citywide team was able to assuage the fears, answer questions, and find solutions.
SSamantha T.
Jessica has the best balance of knowledge and compassion. The process of buying a home is complicated and she was able to answer any question I could come up with. But just as important-- she was able to navigate very frank discussions about finances, processes, and the significance of such a large purchase/life event. One of the biggest apprehensions I've had about starting this process was feeling pressured and she never made me feel like it. She and her team work effortlessly together and she always has your best interest in mind, first and foremost.
Response from Owner
Thank you so much for your kind words, Sam. We really appreciate you taking the time out to share your experience with us.
Ben and I were so pleased with the care that Jessica gave our family through the purchasing process. We had quite a lot to do to close in a month's time and Jessica was there every step of the way advising and answering all of our many questions! She was prompt and thorough in her communication with us and truly made us feel welcome to the Chicago area! She came to the closing which our lawyer commented that it was rare to see a real estate agent and mortgage broker seeing the process through to the end. We have nothing but wonderful things to say about Jessica and we are so happy she will be our "neighbor!" Thank you, Jessica, for all you did to take care of us and show us great hospitality!
Response from Owner
Hi, Beth. Your feedback is highly appreciated. Thank you for the review!
Since we will still be in contact (particularly when we are ready to refinance), I'm leaving room for improvement since that will be a completely new process we would be exploring
KKaren C.
Everyone was great to work with!
BBrock D.
Jessica and her team at Citywide Home Mortgage were absolutely incredible to work with. They made the entire mortgage process smooth, understandable, and stress-free. Jessica was patient, professional, and always willing to answer all my questions, no matter how simple they seemed. As a first-time homebuyer, the team provided personalized guidance every step of the way, making me feel confident and supported throughout this major milestone. Their expertise and genuine care truly set them apart. I highly recommend Jessica and the Citywide team to anyone buying a home—they made what could have been overwhelming into a positive and exciting experience.
Response from Owner
Hi, Betsy. Your feedback is highly appreciated. Thank you for the review!
Everyone was super helpful and quick with their responses.
NNoelle S.
Jessica has been kind, professional, and knowledgeable throughout each of our meetings. My fiancé and I are in the process of looking for our first home, and Jessica has been able to assist us in determining not only what we qualify for but also how to access any favorable rates and loan programs. If you're another first-time homebuyer, I'd highly recommend scheduling time with Jessica.
Response from Owner
Hi, Patrick. We appreciate the kind words and are glad we could provide you with a positive experience!
I had the best experience in buying the house I’ve always wanted. Hassle free and she was so helpful with everything. I will definitely use her again if I ever buy another house. The most helpful people ever.
Response from Owner
Thank you, Brian, for your positive review! We appreciate you taking the time to share your experience.
Very responsive and knowledgeable. Jessica walked me through the process very throughly and was flexible with my busy schedule.
RRandy C.
Jessica always had a positive attitude, very knowledgeable and caring.
GGlenn W.
Jessica always made time to communicate when there was an update for me or when I had a question. I never felt rushed when talking with her, and her explanations of the process made it all crystal clear. I got a better rate through her and Assurance than I was being quoted at another institution. I believe that she was working to get me the best deal I could get.
MMatthew M.
Jessica did an excellent job with constantly keeping me updated with file updates. My client said nothing but great things about his experience as well! Nice job and I look forward to working with you on other deals in the future
MMark K.
In a word, “everything.” Jessica and team were, without a doubt, the best team I have ever worked with on a loan. Jessica’s communication was regular, accurate, and clear; Assurance’s systems functioned flawlessly, and the process as a whole was incredibly fast. I will be recommending Jessica to anyone who asks!
AAndrew S.
Communication, punctuality. Made sure to explain any items I may not have understood completely. Always replied in a timely manner to any questions. Overall great experience.
GGaspar T.
Jessica was amazing at communicating, helping, patient, very sweet and efficient!
MMariela A.
Jessica always updated me on the file, always answered my calls and questions. She is amazing!
YYasiri N.
Great experience!
Awesome person she made everything so easy
JJonathan M.
Jessica was amazing!! She took so much time to help us and her communication was outstanding! We felt completely taken care of during the whole process, and even though preparing for a mortgage loan is a stressful task, Jessica made it much better. I asked a ton of questions and not once did she make me feel like I was inconveniencing her. We couldn’t have gotten a home without her and we will definitely refer her to anyone we know looking for a home! We are extremely grateful to have had Jessica as our loan officer!!
KKathleen C.
I had the pleasure of working with an exceptional loan officer (Jessica) who made my home buying process stress-free. Her outstanding communication skills and responsiveness, along with her expertise and top-tier execution, ensured that everything was in order. I highly recommend Jessica for a stress-free home buying experience.
JJoshua P.
Very hands on- Jessica walked us through the entire process and was always available when we needed her help, even when she was on vacation in Costa Rica. She did a stellar job. We couldn’t have been happier!🍀🙏🏼🌈
DDiane C.
We were already working with a lender when we found Jessica. After our first meeting with her we immediately switched to Assurance Financial her hands-on approach. She was right there to assist us every step of the way and was always available to answer questions. When we contacted her with questions we got an immediate response. She found us the best rates and seamlessly put together our mortgage. We could not be happier with the service and product we received. Jessica Geijer is a gem.
RRichard T.
The communication was excellent they were always available for any questions or comments that I might have on anything and there were quite professional
EEdward T.
Jessica is outstanding at what she does and I love working with her and her team!
HHalle W.
Jessica was there for me! It didn’t matter when. She is also knowledgeable about the process and made it easy for me despite not knowing anything about it.
TThomas M.
Jessica and Monica! communication. great customer service. real winners!
JJonathan M.
Jessica was very communicative throughout the process
SSue H.
Her professionalism
KKaren P.
Great communication and updates throughout the process.
JJennifer B.
Jessica. Jessica made this great. So glad we chose her. Truly could not have done this entire process without her assistance along the way.
CCody W.
This is the second time around working with Jess and her team which is a testament to my overall satisfaction!! Would 100% recommend Jess to friends and family. Jess and her team were super responsive, kept me fully updated, and made this process as easy as possible!!
KKristy T.
Jessica was very responsive to me and my client! She made the buying process very smooth for my client.
SSean M.
With this ever-changing crazy Covid market, Jessica took the time and attention required to come up with the best scenario for us!
DDawn M.
Professional and attentive, Jess is a real pleasure to work with. We would highly recommend her guidance and services to friends and family.
SSteven C.
We went to refi with our original leander who took their time, never got the loan processed and just didnt care. Jessica Geijer came in and made us feel important and was on top of everything! She was extremely knowledgeable and helped us with even more than just our refi on the house! I couldnt of asked for more from Jessica and her team. Wow just wow! Thank you again
NNatalie D.
Jessica once again took control of the transaction and made the buying process very smooth for my client and me. I will continue to work with Jessica in the future and would highly recommend her if you need assistance with purchasing or refinancing your home.
SSean M.
I was really happy about working with Jessica. This was the second Loan Officer we went through and she was certainly a better choice. I'm loan process was complex because of my particular situation(coming of deployment) but Jessica remained without throughout the process keeping us well informed and upbeat.
KKamanda N.
Jessica kept me informed every step of the way! Very personable and a pleasure to work with!
TTerry V.
My wife primarily communicated with Jessica and always shared that it was I nice working with Jessica because she was always accessible and helpful in navigating the process.
LLeonard V.
Excellent Communication, proactive processing of documents, high level of VA loan experience, support throughout the process, Clear to close ahead of schedule. I couldn't ask for anything more.