Jo Ann Theriault-Fazio

They help me with everything and they went above and beyond. Very thankful to everyone!!!

Easy online portal, very organized

Great experience.

Very efficient and quick service

Easy to work with and helped me a lot through my first home buying experience

Sam & Rina were are so knowledgeable, professional, friendly and patient. I’m so greatful we were lucky enough to have been referred to them.

It was a pleasant experience!

The people we worked with.

Great job and great team! Sam, Marty, KC, JoAnn outstanding service. Thank you so much for all your help and support!

Great service. Easy processing

Responsive and listened to what we needed.

Responsive and listened to what we needed.

I wanted to take a moment to share our experience working with Sam Fazio and his team throughout the home buying process. From start to finish, Sam and his team were exceptionally clear, communicative, and transparent and they made the complexity of buying our first home as simple as possible. Sam prioritized our best interests, outlining all options that would help us secure the best interest rate while staying within our monthly budget. While we worked with different members of his team at various stages, each one was equally helpful and knowledgeable. Sam was always there to offer guidance and answer any questions we had, ensuring we felt confident and informed every step of the way. Additionally, Proper Rate’s online portal was incredibly user-friendly, streamlining tasks like uploading documents, signing agreements, and keeping everyone on track from pre-approval to closing. I am particularly grateful that Sam was able to reduce our interest rate by nearly half a point just days before closing – a gesture that really demonstrated his commitment to getting us the best deal possible. Sam came to us as a recommendation from a family member, and based on our experience, I will be sure to continue recommending him and his team to others. Thank you again to Sam and his entire team for making this process so seamless and stress-free!

They are responsive and very well at explaining things in lay mans terms. They work hard to get you the best deal that makes sense for your family and your mortgage.

Great service and attention to my loan

Alex and Jo Ann were excellent! Alex was very responsive at all times, very profession, and handsome too!

Easy to work with. Lots of communication

Great to work with and everything went smoothly.

They are prompt, detail oriented but more importantly custoner oriented. They helped us close in record time just over two weeks from when we made the offer.

The whole team we worked with was professional and so easy to talk to.

Very helpful group of people.

Great Service

Because we felt like they took very good care of us and always had our best interest in mind when handling our business.

Had such a great experience working with everyone that was a part of this team.

Everything was handled professionally, all of my questions were answered in a timely manner.

Jo Ann and her team were great throughout the entire process and made it very easy for us.

The Proper Rate team was super helpful in determining how much we qualified for in a loan and everything was very efficient from start to finish. Our offer was more premium with the PowerBid and we were able to close smoothly. Highly recommend Proper Rate

Great to work with, but not a common lender in my city.

So easy, and prompt.

answered all questions, great to work with

Everything went smoothly

Fantastic service and easy application process

Jo Ann made buying a condo so easy for me. It was my first time buying and she took the stress out of it. Then, last year, she contacted me about refinancing and was able to save me a lot of money! I couldn’t recommend Jo Ann and her team enough.

I have been impressed with the strong customer service I have received from working with Jo Ann Theriault-Fazio and her team from my initial mortgage 6 years ago, first refinance about 4 years ago, and this most recent refinance — during a pandemic. Everyone was just fabulous to work with. I highly recommend them.

Jo Ann gave us the special treatment throughout: from jumpstarting the process on a Saturday morning to ignoring time zone differences to answer late night emails to sending a notary so we could sign the paperwork from the comfort of our newly refinanced home - all while easily beating the terms offered by the five other lenders we had reached out to. Highly recommend!

I've now used this team twice for mortgages. Appreciated how much they have digitized the process, even my attorney commented on how easy the close was due to how much I could sign online. Sam & his team are so responsive and proactive to make sure everything is done on time, even calling on Saturday to answer questions. Highly recommend!

Excellant service, very caring in resolving our questions. All the folks were great and knowledgeable. Great company to work with.

Great automated systems. Jo Ann's team was wonderful.

Amazing team! Everything went as smooth as possible. They were always keeping us updated and were very professional and dedicated to the process. They showed strong work ethic and great communication. Highly Recommend!

Consistently works hard to get every home sold on time! Always happy to explain the steps in the process and returns calls in a timely manner.

Professional, great follow through, organized team